Have a question? We're here to help. These FAQ's are designed to better provide an understanding of how to place your order with Six Cent Press.
Should I place my order through your website or can I call in my order over the phone?
If the following statements describe you, it probably makes sense that you place your order online:
"My artwork is set up in the template and ready to go."
"I place orders online all the time and like it because it's as easy as 1, 2, 3."
"I'm not sure if I have my artwork set up correctly."
"I have a few questions about my button order."
"I like the personal touch and want to deal with a real person."
How many button designs can I submit with my order?
Well, that all depends on the quantity you'll be ordering.
10 to 99 Units – You are allowed 1 design.
100 to 999 Units – You are allowed up to 3 designs.
1000+ Units – You are allowed up to 6 designs.
Additional files are subject to a $5.00 fee per design. Please do not submit multiple orders to avoid the file fees, if you do so, your orders will be combined and you will be charged the file fees regardless. *Please submit your designs in separate files.
Does it matter how many colors are in my button design?
No it does not. Color and black & white artwork are priced the same.
Will there be any set-up fees on my order?
We pride ourselves on "No Hidden Fees". There are no set-up fees if your artwork is set up according to our Custom Button Artwork Specifics and in the Template, and within the allowable amount of designs. If you do require assistance with your artwork and set up, we will charge a nominal fee for this service.
Billing & Payment
What method of payment do you except?
We accept the following payments – Visa, Mastercard and Email Money Transfer. If you'll be picking your order up, we can accept Debit, Visa or Mastercard. Custom products are pre-pay only. NSF cheques subject to a $25 fee.
What taxes are included on my order?
Customers will pay the tax based on the Canadian province we are shipping too. Products shipping to US and International destinations will not be charged tax by Six Cent Press but may have to pay State taxes & Duties to the courier upon arrival.
Turnaround & Shipping
How long will it take for you to make my buttons?
We have the fastest turnaround in the industry! You can expect orders under 1000 Buttons to be out the door in 2–3 business days (will vary depending on current workload). If you're looking for larger quantities, it typically takes a few extra days. Feel free to contact us to receive a more accurate timeline.
If you require us to ship your order, make sure to consider transit time. This can be anywhere from 1-7 business days depending on your location & the level of shipping service you select.
I need my custom made pin back buttons tomorrow. Can you make them that fast?
YES we can! Next day rush orders are subject to a rush fee, contact us for details.
Can I pick up an order?
You betcha! If you're located in the Vancouver area, we are more than happy to have you come by to collect your goods. Please visit our Contact Page for our location and hours of operation.
Will I receive a tracking number once my order ships?
Yes, you will receive an email with your tracking information the minute your order is shipped.
What level of service do you offer for shipping?
Because we're often working to meet your tight timelines, we offer a variety of shipping options.
FedEx – 1 Day, 2 Day and Ground
Canada Post – Xpresspost and Expedited
We are also happy to ship on your Courier Account if that is what you'd prefer. Just let us know in advance.
All sales of customized products are final. It is the responsibility of the customer to submit the proper files, setup within the templates in the requested specifications indicated on our website. Image colours, lightness, darkness of images are not grounds for a refund. If there is anything out of character when we review your files, the customer will be notified. If colour matching is a concern, a physical button proof can be sent out for approval upon request.
There will be a 10% Restocking Fee on all DIY button making machines & punches returns. All sales final on button making components.
I don't have a Tecre Machine. Will your parts still work with my machine?
It would be best to call us to receive samples of the button parts for you to try in your machine. You may also request samples by emailing email@example.com
Do the Button Making Presses have the option of making more than one size button?
No. Tecre DIY Button Machines produce one size only. The dies are NOT interchangeable.
How many button parts come with the DIY Button Making KIT?
You will receive 500 complete button parts, which will make you 500 buttons.
How many buttons can my machine make per hour?
The amount of buttons made is dependent on speed the operator can load the components. The manual machines, if you pre-cut your graphics, can produce 200-300 an hour. Being familiar with the machine and having an organized workspace will help you reach your optimum speed.
How long will it take for me to receive my pins?
From the time artwork is received and approved, production and delivery is typically 4-6 weeks. Rush services are available upon request.
How do I get started?
Have your artwork files ready to upload or a design in mind and fill out our request a quote form to the best of your ability. If you are unsure of which metal type to choose, we'd be happy to advise the best option based on your artwork.
How should I save and send artwork?
We recommend creating vector artwork in Adobe Illustrator. Convert any text to outlines, save as an AI, EPS or PDF and provide Pantone numbers for exact colour matching.
After you fill out our request a quote and upload your files, please provide any additional information about your project in the special instruction field. We will setup your files to our specifications and email back a proof for your approval.
Can Six Cent Press help me with my artwork?
If you have a sketch or idea in mind, start by filling out our request a quote form to the best of your ability. From the Special Instruction, field provide us with as much detail of your idea. If you have a sketch of your artwork, scan & save as a high resolution JPEG and upload prior to submitting.
What is the minimum amount of pins I can order?
Minimum orders start at 50 pins per design. A mold is created for each design and will be held for 2 years. Reorders using the same mold will cost less to order.
Can I get a sample of my enamel pin before I proceed with my full order?
On smaller run orders, samples are not practical. We will provide a digital proof of your artwork setup to production guidelines that represent the final product.
What is the difference between Soft Enamel pins & Hard Enamel Pins?
Soft enamel pins start out as a shaped piece of base metal and are struck with a die to create recessed areas. These recessed areas are where the color enamel is applied. The raised areas act as the outline of your design, separating the colors from one another. Once dry, a layer of enamel paint is applied to the recessed areas, which sit lower than the raised area, creating a ridged finish. Custom soft enamel pins are cheaper to produce than hard enamel pins and offer a budget-friendly option, popular for fundraising events and promotional items.
Hard enamel pins start out as a shaped piece of base metal, and are also struck with a die to create recessed areas. Again, the recessed areas are where the color enamel is applied and the raised areas act as the outline of your design, separating the colors from one another. However, enamel paint is applied in multiple layers within the recessed areas of the pin until the paint sits level with the raised areas, resulting in the surface becoming smooth and flat. The pin is dried at a high temperature and polished for a high quality, hard wearing shiny finish.